Returns & Refunds Policy

Our products are fresh, perishable food items. For food safety reasons, we cannot accept returns of products that have been delivered in good condition.

Damaged, incorrect or missing items

If your order arrives damaged, incorrect or incomplete, please contact us within 24 hours of delivery with your order number and photos of the items. After reviewing your request, we will offer a replacement or a refund for the affected items.

Cancellations

To cancel an order, please contact us as soon as possible. Orders can be cancelled free of charge before they are prepared or dispatched. Once an order has been prepared or dispatched, it can no longer be cancelled.

Refunds

Approved refunds are made to the original payment method. The time for the amount to appear depends on your bank or card provider.

Delivery fees

Delivery fees are paid directly to the courier and are not part of the order total.

Contact

Phone: +971 50 910 2670
Email: social@sehhah.com